My one-and-only conversation to schedule a visit to my home for a kitchen renovation went very well and I was looking forward to getting my "master plan" with the company's design suggestions. My first concern was when I called to confirm that day's appointment and I left a message and I didn't get a call back.
Then no one showed up for the appointment. I left a second message and again no one called back to explain the no-show. Maybe because I was using a discount coupon for their service, and they thought the job wasn't worth their time and effort? I don't know, I never heard from them again.
The experience left me disappointed and annoyed.
With this lack of professionalism, I question their ability to do a job in a timely manner and within budget.
P.S. I got a refund for my coupon from Amazon.com.